Industry: Health
The Digilab division of Biorad needed to re-invent its own image. Their static, heavily product-based literature didn't convey the sophistication and excitement their analyzers and infrared microscopes deserve. Long conversations with their senior product managers and interviews with users allowed the Inside Out team to position these instruments across the mindset of their different audiences, from the prestigious university chief researcher focused on getting the next grant, to the harried laboratory manager, the tight-fisted purchasing agent and the nervous young assistants.