Archives for February 2016

True Story

Got an early morning call from an 800 number with an automated message, saying that my bank was always watching the activity in my account and they had seen some suspicious transactions. I was asked to give the last four digits of my SS#, at which point I got uneasy and hung up.

I called my bank later, and was told that I had done the right thing, since they never use an automated service, a real person always calls. A couple of hours later, somebody else from the bank called me about the same issue. When I told them what had happened, they said, “Oh, don’t worry, very often people at the front desk don’t know that we use an automated service to keep an eye on debit card activity!”

Oops.

What a classic example of the importance of inside out communications, huh?